Refund policy

Valerius Legacy International — Refund & Return Policy

 

0. Original Designs, Custom‑Made & EU Consumer Rights

All items at V.L.I. are exclusive original designs and custom‑crafted upon order — made‑to‑order. Under international consumer regulations including European Union directives, you have specific statutory rights; however, we do not offer unlimited unconditional returns or “change of mind” refunds for all items. We remain fully committed to protecting your consumer rights in cases of genuine transit or manufacturing defect, and where the law provides you with a right of withdrawal.

 

1. EU / EEA 14-Day Withdrawal Right — Change Your Mind

For orders delivered to the European Union / European Economic Area: you have 14 calendar days from receipt of your item to withdraw, cancel or return your order — no reason needed, no explanation required. This right applies to standard, non‑personalised goods. Simply contact us clearly stating your decision within the 14‑day period. Items must be returned unused, in original packaging and in the same condition they arrived in. Refunds will be processed within 14 days of receiving the returned item or valid proof of return.

 

⚠️ Important Exclusions — Not Eligible for 14-Day Change‑of‑Mind Return

— Custom‑engraved, personalised or made‑to‑order items created exactly to your specifications are excluded from the 14‑day withdrawal right, in accordance with EU consumer‑protection law.

— Jewellery and intimate apparel are also excluded from change‑of‑mind returns due to their delicate, personal and hygiene‑sensitive nature — these are created or handled specifically for you and cannot be restocked safely once sent.

 

2. Defective, Damaged or Incorrect Items

If your order arrives damaged, faulty, structurally defective or not as described — this is different from changing your mind! Please notify us by email within 7 days of delivery of any issue with your order. To help resolve your claim fairly and quickly: please take clear photos or a continuous unboxing video showing the packaging, item and its condition at opening. This simple record protects both of us and allows us to arrange replacement, refund or follow‑up with delivery services straight away. Claims reported after 7 days or without clear supporting evidence may not be accepted.

 

3. Special Notes — Jewellery & Apparel

• Jewellery: These are delicate, personal and intimate items. Once worn, tried on, unsealed or used (excluding transit damage), they cannot be returned or exchanged.

• Apparel: Please review all sizing, measurements and details carefully before purchasing. Minor loose threads or slight variations due to fabric and craft are not considered defects and do not qualify for return or refund unless structurally damaged.

 

4. Shipping & Return Costs

If a return is approved due to verified fault, damage or error on our part: standard return shipping costs will be covered by us. If returned because you have changed your mind or for personal preference: return shipping costs are borne by the customer, and original delivery fees are non‑refundable. We do not use expensive or premium courier services for returns unless agreed in advance. Replacement orders will be sent once the returned item has been received and inspected, or earlier at our discretion. Returns showing human‑caused damage, wear and tear, or alterations will be rejected at the customer’s expense.